If you are experiencing any issues with logging in/registering to a FluidReview site and are unable to resolve them on your own you can reach out to our support team.
TIP! If you require a password reset on the site, prior to reaching out you can first try clicking the Forgot your Password? link and follow the instructions to receive a link to your email. If you are unable to receive this email, refer to our article on How to Whitelist Emails from FluidReview.
Contacting Support for Login Assistance
We are always more than happy to assist with any login issues you may be experiencing. However, in order to be able to assist you in an efficient manner please ensure the following:
✔ There are no additional CC's on the email request: This is very important. In order to maintain a secure login, you will need to ensure that there are no additional recipients on the request.
✔ Contact us using the email address you are trying to log in with: We will require that you contact us using the email address you are trying to access the site with. You will not be able to request login assistance for another individual on the site. Therefore, if you are aware of another user that requires assistance logging in please have them contact us directly. For example, Administrators cannot request assistance for their users, Applicants cannot request assistance for recommenders, etc.
✔ Provide the URL of the site you are attempting to access: In order to assist you in an efficient manner, please provide us with the URL of the FluidReview site you are referring to.
NOTE: The first two conditions are legal requirements for our team to provide you with a secure login. Therefore, we will be unable to fully assist you until those conditions have been met.