In an effort to better serve our clients, we have reorganized the support team's hours to have more agents in during our busiest times. As a result, our support hours have been updated to 8:00AM - 8:00PM eastern time, with phone support now from 9:00AM - 7:00PM. Weekend and holiday hours remain unchanged. For more information please see the Contact Us section of our help centre.
Fixes and Improvements
- Fixed an issue that would cause an error to occur when attempting to download a report using the API.
- Fixed an issue with award import where UTF-8 files weren't being accepted.
- Fixed an issue where duplicate metadata values could be created for transactions, resulting in an error when trying to update the transaction. Please note: This fix is not retroactive, so we are aiming to resolve this for any affected transactions this weekend.